Contact Management

Know Who to Work, What Happened, and What Comes Next

AGENTVIEW brings your leads, conversations, and next steps together. With Touchbase Intelligence, you can recognize which buyers and sellers need attention, understand their history, and follow up with more confidence—through the transaction and beyond.

Your Database, Ready to Work

Turn a Growing Contact List Into a Clear Daily Workflow

AGENTVIEW organizes your contacts and gives you the activity and relationship history behind each one. Touchbase Intelligence adds guidance on who may need attention and what to do next.

Know Who to Work

Organize new leads, active prospects, buyers, sellers, past clients, and the groups that matter to your business.

Know What Happened

Open the relationship and see notes, activity, communication, follow-up, and the context you need before reaching out.

Know What Comes Next

Use Touchbase Intelligence recommendations alongside reminders, FlowLogic, communication tools, and transactions to keep the relationship moving.

How It Works in Your Business

One Contact Record Follows the Relationship as It Grows

The same person can move from a new lead to an active prospect, a client, and eventually a closed transaction. AGENTVIEW keeps that journey connected.

01

Lead Comes In

The contact enters your database.

02

You Organize It

The contact lands in the workflow you use.

03

You Work It

Follow up with the history and context in front of you.

04

It Becomes Business

The relationship continues into the transaction.

Organize Around the Way You Work

Open AGENTVIEW and Go Straight to the Contacts You Need

New leads arrive. Prospects move forward. Clients go active. Past clients come back into focus. Your database is constantly changing.

Smart Lists and Smart Tabs let you create working views around those real business stages, while FlowLogic helps move contacts based on the rules you define.

Custom Smart Lists
Smart Tabs
Types, statuses and labels
FlowLogic automation
AGENTVIEW AV2 contacts, Smart Lists and FlowLogic workflow
AGENTVIEW contacts interface with follow-up context and recommendations
AI-Informed Follow-Up

See Who Needs Attention—and Understand Why

The Contacts page puts your database within reach. Touchbase Intelligence uses available activity and follow-up context to highlight contacts who may need attention, explain why now matters, and suggest a practical next step.

Touchbase Intelligence: Who Needs Your Attention

See prioritized contacts, relevant engagement, and the reasons behind suggested outreach—not just another list of names.

Contact History

Open the Contact Profile to review conversation history, notes, preferences, and activity before reaching out.

Follow-Up Reminders

Keep the next action connected to the relationship with reminders, documented follow-ups, and a clear contact timeline.

Touchbase Intelligence in Your CRM

From Contact Activity to a More Personal Next Conversation

Touchbase Intelligence helps you decide where to focus. Your Contact Profile helps you understand the person. Connect a supported AI assistant to AGENTVIEW to ask questions and prepare a response using available contact context.

01 / CONTACTS

Know Who Needs Your Attention

Review prioritized leads, buyer and seller activity, intent indicators when available, and recommended follow-up steps.

02 / CONTACT PROFILE

Understand the Relationship

See the contact's history, notes, recorded conversations, preferences, and previous follow-up before reaching out.

03 / CONNECTED AI

Ask for a Relevant Next Step

With a supported AI assistant connected, ask about the contact and request help drafting natural, personalized outreach.

AGENTVIEW + Connected AI
Illustrative example
Write a natural follow-up text based on my last conversation with Daniel and his home preferences.
Suggested text message

Hey Daniel, how are the upgrades coming along? Are a pool and a view still the main things you're looking for in your next home?

Example only. Suggestions depend on the information available in the connected AGENTVIEW account. Review drafts before sending.

The Relationship in One Place

Open a Client and See the Story Before You Take the Next Action

The Contact Profile brings notes, communication, preferences, and follow-up activity together. That connected history helps you prepare a thoughtful next conversation—and provides context for supported AI assistants when connected to AGENTVIEW.

AGENTVIEW AV2 complete client contact profile

Details & Notes

Keep the notes, needs, and property preferences that make each buyer or seller different.

Communication

Review documented calls, emails, and conversations before the next outreach.

Follow-Up

See reminders and next steps connected to the contact, informed by Touchbase Intelligence guidance.

Transactions

Carry the same relationship into buying, selling, or leasing business.

Take Action From the Relationship

Work the Client Without Turning Contact Management Into Another To-Do List

Once you know who you are working and why, AGENTVIEW gives you practical ways to act on the relationship.

Make the Call

Use the built-in Phone Dialer and keep helpful scripts available while you work the contact.

Send the Email

Reach out from the contact workflow and keep the conversation tied to the relationship.

Create the Transaction

When the opportunity becomes active business, create the transaction from the same client relationship.

Practical Database Tools

Bring In the Contacts You Already Have—and Put Them to Work

Your business does not start from zero. AGENTVIEW helps you bring an existing database into the workflow and gives you useful ways to work those contacts once they are there.

Import Contacts From CSV

Bring over contacts from spreadsheets, Google Contacts, Outlook, or an existing database.

Upload the file, map your columns to AGENTVIEW fields, and start working from one organized database.

Turn a Contact List Into Direct Mail

Filter the contacts you want to reach and generate downloadable labels compatible with popular AVERY® 5160 formats.

Move from a database segment to postcards, flyers, thank-you notes, and other personal mail without rebuilding the list somewhere else.

Know Who to Work. Know What Comes Next.